Version 3.0 · Effective 26 October 2026
These terms apply to paid VisaVoila services. Read them before paying and save a copy.
We are VisaVoila LTD, trading as “VisaVoila”, registered in England and Wales under company number 17335407. Our registered address is Office 10101, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX. Contact us at [email protected].
We provide online visa application support: an initial video consultation, guidance on visa options and documents, review by experienced visa advisers, a follow-up consultation, and an application pack. We explain how to obtain documents and translations and prepare for submission.
You submit your application and attend your appointment. We do not provide in-person services, collect documents or represent you before the authorities. Certified translations and other third-party services are separate.
The visa authority alone decides whether to approve or refuse your application. We do not guarantee visa approval, an appointment or a decision by a particular date.
You must be at least 18 and authorised to act for everyone included in your order. For a family or group, you are responsible for payment and sharing our instructions with each applicant.
Government, visa-centre and other third-party charges are separate from our fee.
The contract starts when payment succeeds and we confirm your order. If we cannot accept it, we refund the payment.
Provide complete, accurate information and genuine documents. Tell us promptly about changes to your circumstances or travel plans. Check your application before submission and raise any errors with us.
Respond to requests by the agreed deadlines, keep your passport valid, pay official fees and attend appointments. Keep your account login private and provide other applicants’ documents only with authority to act for them.
Do not use our website or service for:
We start on the agreed date after payment and receipt of the information needed for that stage. We complete our work within the agreed timetable, or a reasonable time if no timetable is agreed. Waiting for information pauses the timetable.
You have seven days from accepting our offer to withdraw. Valid withdrawal refunds are paid promptly and within 15 days.
If, after payment, you request an immediate start by beginning your application on our platform, your withdrawal right ends.
After that right ends, we offer no free cancellation other than where we have not correctly performed our services. Visa refusal alone does not constitute a breach of contract or entitle you to a refund where we have correctly performed our services.
If you find an error in our work, contact us. You can ask us to correct it at no extra charge.
We may pause work for missing information or unpaid fees. We may end the service for fraud, forged documents, threats or abusive conduct.
You retain ownership of your documents. We use them to provide the service. Our customer privacy notice explains how we handle your information.
You may use our templates and materials for the applicants covered by your order. Do not resell or republish them.
Email [email protected] if you would like to make a complaint.
These terms are available in English, French and Arabic. The English version prevails if the wording differs.